Return, Refund & Cancellation Policy

Due to the nature of fragrance products and hygiene considerations, we do not accept returns or exchanges for change of mind, preference, fragrance choice, or dissatisfaction with the scent after delivery — particularly where the product has been opened or used.

If your perfume arrives damaged, broken, leaked or defective, please contact us within 36 hours of delivery so we can investigate promptly.

An unboxing video is strongly recommended for transit-damage claims, as it helps us establish the condition of the package at the time of delivery. We may request additional information or evidence where necessary.

Where a claim is verified, BASE FRAGRANCES may, at its discretion, provide a replacement, refund or another appropriate resolution.

If you receive an incorrect product, a missing item, or an item that does not match your order, please contact us within 24 hours of delivery.

We may request photographs, videos, order details and other reasonable evidence to verify the claim. Once verified, we will arrange an appropriate resolution — which may include replacement of the incorrect or missing product, or a refund, as applicable.

If the outer package appears visibly damaged, opened or severely tampered with at the time of delivery, you should refuse the delivery and notify us immediately. We will coordinate with the delivery partner and investigate the matter.

If your order is marked as delivered but you have not received it, please contact us promptly. We will investigate the delivery status with the relevant logistics provider and may request confirmation or additional information from you. An appropriate resolution will be provided after the investigation, subject to the circumstances of the case.

Fragrances contain multiple ingredients and may not be suitable for every individual. We recommend performing a suitable patch test before regular use, particularly if you have known sensitivities or allergies.

BASE FRAGRANCES cannot guarantee that a fragrance will be suitable for every individual's skin or personal sensitivity. If you experience an unexpected reaction, discontinue use and seek appropriate medical advice where necessary.

Orders may be cancelled before dispatch, subject to the status of the order. Once an order has been dispatched to the delivery partner, cancellations are no longer possible through our system.

If an order has already been dispatched and is subsequently returned to us, any refund will be processed in accordance with the applicable refund terms and the circumstances of the return.

Where a refund is approved, the amount and method depend on the nature of the claim and the applicable payment method. For eligible prepaid orders, refunds are generally processed to the original payment method, subject to payment-provider timelines.

Once BASE FRAGRANCES approves a refund, we initiate it within 5–7 business days. The time for the amount to appear in your account may vary depending on the bank, card issuer, UPI provider or payment gateway.

Customers are requested to provide accurate details, including:

• Name
• Delivery address
• PIN code
• Mobile number
• Email address, where applicable

BASE FRAGRANCES will not be responsible for delivery failures caused solely by incorrect or incomplete information supplied by the customer.

For return, refund, replacement or cancellation-related queries, reach out any time. Please mention your Order Number in all communications relating to an order.

BASE FRAGRANCES may update this policy from time to time to reflect changes in our business practices or applicable laws and regulations. The updated policy will be published on our website with a revised effective date.

By placing an order with BASE FRAGRANCES, you acknowledge that you have read and understood this policy.